DIAMOND OUTFITTERS / ZERO OUTFITTER FEES TERMS & CONDITIONS

ALL PURCHASES AND FEES ARE FINAL:
No refunds will be made for canceled orders/memberships/hunts for any reason. No rate reductions or extra days will be given if hunters leave before the conclusion of the hunt or if they fail to arrive on prearranged dates. We recommend you purchase trip cancellation insurance in the event you are unable to make your trip due to work, injury, illness or death. Refunds are not granted for weather delays, area or season closures.

ACKNOWLEDGEMENT FOR ZERO OUTFITTER FEES:
When I sign up for the Zero Outfitter Fees membership, I understand that my credit card will be charged automatically once per year on the anniversary date of my membership (auto-renewal) based on the product I signed up for. I understand one benefit of keeping my membership active is that my membership fee will never increase (“grandfathered”) even if the price of membership increases for new members in the future. I understand I can cancel my membership myself at any time by logging into my online account or with 30 days notice via email to: info@ZeroOutfitterFees.com. I understand all fees paid are unconditionally non-refundable.
By using our services, you agree that all payments made are final. In the event you claim an unauthorized or fraudulent chargeback for services you are voluntarily registering for here, we reserve the right to recover the original amount, along with any associated fees incurred. Furthermore, this contract, signed by you, will be provided to the bank to rule against you and your disputed amount. These fees, including but not limited to bank processing charges, dispute fees, and legal costs, will be your responsibility.
I acknowledge ZOF is not a guide or outfitter in any state. I acknowledge Zero Outfitter Fees (ZOF) and/or Rolling Bones Outdoors (RBO) will contact me annually so I can update my account and credit card, make changes or adjustments as I see fit. I agree it is solely my responsibility to keep my account information up to date. I understand I will lose bonus points and/or loyalty points by not responding in a timely manner. I understand I decide whether to apply in Arizona, New Mexico, Nevada, Utah or Wyoming - some or all, and for what species. I unconditionally authorize and provide power of attorney to ZOF/RBO to use my credit card to purchase and auto-renew my mandatory AZ, NM, NV, UT state hunting licenses (license fees on previous page), ZOF and state application fees/bonus point fees/point guard fees (totaling a combined $45 per state, per species application) and big game tags henceforth until otherwise directed by me. I understand AZ, NV and UT only charge my credit card for the big game tags upon successful draw. I understand NM and WY charge the full big game tag fees on my credit card upfront, and then refund my card for any tag I do not draw within 1-2 billing cycles (less license/application fees). I understand that WY has a separate bonus point only application period and fees. I understand AZ, NV and UT automatically award bonus points upon unsuccessful draw. I understand there are no bonus points in New Mexico. NOTE: When applying as a group in AZ only one group leader will be charged for all tag fees. Licenses, ZOF membership and application fees may be charged separately. In contrast, for all other states tag/license/application fees may all be paid individually, even for groups.
I understand hunts are currently guided by: Diamond Outfitters (Arizona), Borderland Adventures (New Mexico), Boreggo Outfitters (Nevada), Apex Outfitters (Utah), Morning Creek Outfitters and Shoshone Lodge Outfitters (Wyoming), subject to change as needed to provide you the highest level of service.
I understand it is solely my responsibility to update credit card information annually with ZOF/RBO. To make updates to my account I can login to my RBO account, email Info@ZeroOutfitterFees.com or call the office. Failure to provide up-to-date information will result in a $35 additional fee from ZOF if we cannot apply you with the information you have previously provided and it requires a second application contact attempt. Clients must be a member in good standing (paid membership at time of draw application and hunt) to be eligible. Client pays additionally for their species tag(s), state hunting license(s), application fees and guide gratuities. 1:1 guide, meals, lodging, trophy fees, USFS, State and BLM permits (if required), field transportation during the hunt and basic field processing are included with your ZOF membership. Not all units or hunts are ZOF eligible. Eligible hunts and units vary from year to year. Some of the considerations for units are unit trophy age class, history, total tag numbers, predation, winter kill, wildfire, habitat/moisture conditions and more. I understand ZOF hunts are (typically) peak rut dates in the most in-demand units and I am not guaranteed I will draw a tag. I understand that draw odds are always statistically low. Hunters not utilizing our application service must contact us prior to each draw for the eligible ZOF hunt codes. I have had all questions regarding draw odds answered to my satisfaction. I understand there is no limit to the amount of free hunts I can draw in a year and my active ZOF membership will cover all eligible hunts. I understand the longer I am a member the better my draw odds become. I have carefully read, fully understand and agree to all terms and conditions of this contract. 

ACKNOWLEDGEMENT FOR DIAMOND OUTFITTERS:
​I understand that I will be charged a one-time $500 deposit (plus 3% processing fee if using a credit card) at this time, and that this $500 deposit is deducted from any hunt of my choosing with Diamond Outfitters. I acknowledge Diamond Outfitters will email me annually (usually in Nov/Dec) so I can update my account and credit card, make changes or adjustments to my draw and/or hunt strategy as I see fit, and that it is my responsibility to keep my account information up to date. I understand I will lose state bonus points and/or loyalty points by not responding in a timely manner.
I understand I decide whether to apply in Arizona, New Mexico, Nevada, Utah or Wyoming - some or all, and for what species. I unconditionally authorize and provide power of attorney to Diamond Outfitters (DO)/Rolling Bones Outdoors (RBO) to use my credit card to purchase and auto-renew my mandatory AZ, NM, NV, UT state hunting licenses (license fees on FAQ page), Diamond Outfitters/RBO and state application fees/bonus point fees/point guard fees (totaling a combined $45 per person, per species application) and big game tags henceforth until otherwise directed by me. I understand AZ, UT and NV only charge my credit card for the big game tags upon successful draw. I understand NM and WY charge the full big game tag fees on my credit card upfront, and then refunds my card for any tag I do not draw within 1-2 billing cycles less license/application fees. I understand that WY has a separate bonus point only application period and fees. I understand NV, UT and AZ automatically provide bonus points upon unsuccessful draw. I understand there are no bonus points in New Mexico. NOTE: When applying as a group in AZ only one group leader will be charged for all tag fees. Licenses and ZOF membership and application fees may be charged separately. In contrast, NM tag/license/application fees may all be paid individually-even for groups. I understand NV, UT and WY have their individual draw payment requirements as well. I understand it is solely my responsibility to update credit card information annually with Diamond Outfitters and return my hunt survey by the due date. In lieu of the survey I can email info@DiamondOutfitters.com or call the office with questions. Failure to provide up-to-date information will result in a $35 update fee from DO if DO cannot apply you with the information you have previously provided and it requires a second application attempt.
I understand deposits and fees are unconditionally non-refundable. 
​
REFUNDS FOR APPAREL, HATS, GEAR, MISCELLANEOUS ARE AS FOLLOWS:

Refunds and Exchanges – To be eligible for a refund or exchange, you must first contact us by: by: (1) emailing from our Contact Us page; (2) calling us at 1-520-730-8147; or (3) writing to us at: Diamond Outfitters, P.O. Box 3347, Prescott, Arizona, 86302 to alert us of the damage, then we will authorize the return of the damaged item to us. Upon receipt of the confirmed damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Refunds (if applicable) – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) – If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by: by: (1) emailing from our Contact Us page; (2) calling us at 1-520-730-8147; or (3) writing to us at: Diamond Outfitters, P.O. Box 3347, Prescott, Arizona, 86302.

Sale items (if applicable) – Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) – We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us by: by: (1) emailing from our Contact Us page; (2) calling us at 1-520-730-8147; or (3) writing to us at: Diamond Outfitters, P.O. Box 3347, Prescott, Arizona, 86302 and then we will authorize the return of your item to us.

Return Product Shipping – To return your product, you need to contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES:

Diamond Outfitters is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

DELIVERY POLICY:

Parcel Shipping orders are shipped directly to your location. All orders will be processed within 48 business hours. We currently use USPS or UPS parcel shipping. Your order is delivered to your shipping address three to five business days after processing.

YOUR ACCEPTANCE OF THESE TERMS:

By using this Site or purchasing any of our products/memberships, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Your acceptance of these terms is considered your valid signature for legal purposes and at the time of your signature, the digital (e-signature) of Dan Adler or Matt Woodward are also valid and in effect. Thank you.

CONTACTING DIAMOND OUTFITTERS & ZERO OUTFITTER FEES

If you have questions about this statement or believe that we have not adhered to it, please contact us via the email, phone number or address shown below.

Online:
Contact Us page

Phone:
520-730-8147

Mail:
Diamond Outfitters – Zero Outfitter Fees
P.O. Box 3347
Prescott, Arizona 86302


Revised Dec 31, 2024